Refund policy

We want you to love your Gemini Jewelry. If something isn't right, we're here to make it right.

30-Day Returns

You have 30 days from the date your order is delivered to request a return. To be eligible, items must be unworn, undamaged, and returned in their original packaging with any tags or cards included.

Free Return Shipping

Returns are on us. To start a return, email edmond@geminijewelry.com with your order number, and we'll send you a prepaid return shipping label along with simple instructions.

Refunds

Once we receive and inspect your return, we'll email you to confirm. Approved refunds are issued to your original payment method within 5-10 business days. Depending on your bank or card issuer, it may take a little longer for the refund to appear on your statement.

Exchanges

Would you like a different size or style? Email edmond@geminijewelry.com and we'll help you exchange your piece.

Non-Returnable Items

For hygiene reasons, pierced earrings can only be returned if unopened and in their original sealed packaging. Custom or personalized pieces, and any items marked final sale, are not eligible for return.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us at edmond@geminijewelry.com within 7 days of delivery with a photo, and we'll make it right at no cost to you.

Questions?

Email us any time at edmond@geminijewelry.com or call (917) 200-5009. We're a New York-based brand, and we read every message.